Package stuck in "Label Created" for ages
I placed an order during the last restock and noticed that the tracking status hasn't moved past the initial warehouse stage in over eight days. The automated updates are a bit vague, so I’m trying to figure out if this is just a standard delay due to high demand. Has anyone actually managed to get a more detailed update from a real person lately?
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It's honestly the worst feeling when you're hyped for a delivery and the tracking just stays dead at the warehouse for a week. I had a similar headache with my last refill, so I finally just called the Billie customer service number and got a super helpful rep who pushed the shipment through manually. Apparently, their system sometimes glitches during big sales and marks labels as printed even when the box is still sitting on a pallet.