What types of AI agents exist, and which ones actually bring business benefits?
Lately I’ve been trying to understand which types of AI agents actually make sense for a real business, not just in theory. In our logistics company, we experimented with a simple support bot, and while it reduced some repetitive questions, it didn’t really change the bigger picture. Now management is talking about analytical agents and process automation, but I’m not sure what the difference is in practical terms. Are customer support agents the most profitable option, or do things like workflow automation and predictive analytics bring more long-term value? I’d really like to hear from someone who has seen these different types in action and can share what actually paid off.
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